Refund policy

Refund Policy

As a small business in our early stages, each order is important to our growth and sustainability. At this time, we do not offer refunds, as processing returns can significantly impact our operating costs and revenue. We appreciate your understanding and support as we work hard to provide high-quality products and services. If you have any concerns or issues with your order, please reach out — we're here to help in any way we can.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@aurorablair.com and send your item to: 708, Mayfair the View, Vikhroli West, Mumbai, 400079

 

Shipping

To return your product, you should mail your product to: 708, Mayfair the View, Vikroli West, Mumbai, 400079

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.